Great Service and Great Product...
October 28, 2013
We were undecided about whether to go electric or not - but since we did, we are very happy with the fireplace. No more wood, ashes or gas to deal with. Your customer service was excellent before we bought the fireplace and the delivery and setup were just as advertised. The only thing that could be improved would be the remote that comes with the fireplace. It seems pretty basic and would be helpful if you could see on the remote - the level the heat and flame are on.
Pros:Easy to install and easy to use. Looks very good and realistic.
Cons:Remote could be better