Please take an opportunity to read our feedback from previous customers.  We believe it will reflect our previous customer's satisfaction and the quality of your future purchase.

Another added benefit to shopping at EliteDeals.com is that orders over $99 receive FREE Ground Shipping within the lower 48 states and all orders are charged NO SALES TAX (except in the state of Tennessee).

Our contact information is as follows:

EliteDeals.com
3953 Hickory Hill Road
Memphis, TN 38115

For customer service:
Phone: 1-800-618-0601
E-mail Address:  info@elitedeals.com

* The best way to communicate with us is via e-mail. We try to respond to your e-mail on the same business day, but no later than 48 hours.


Our business hours are:

• Monday thru Friday 8:30 AM to 5:30 PM CST
• Closed Saturdays and Sundays 
• Closed on all major holidays

Policies & Frequently Asked Questions

Credit Card Security and Privacy Information

Is it safe to use my credit card?  Yes, shopping at EliteDeals.com is safe. In fact, we back every credit card purchase with our Safe Shopping Guarantee:  We guarantee that every transaction you make on our website will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at here.

In fact, online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

Why is it so safe? 

Safe Technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Safety in Numbers: With our Secure Servers hosted with Yahoo! Shopping, you are one of millions of users every year who choose us to shop with!

Do I have any other protection against fraud?  EliteDeals.com  is hosted by Yahoo! and so you would automatically be covered by the Yahoo! Buyer Protection Program which provides up to $750 of fraud protection. You can read more Here.

Still don't wish to use your credit card on the internet?  No Problem.  There are two ways you can order from us without having to enter your complete credit card number on the web:  Call in order or send a money order.  For details please call us at 1-800-618-0601.

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Ordering Information

Order Methods:  We accept Visa, MasterCard, American Express, Discover Card, Paypal, Business Checks, Money Orders, Cashier's Checks and Purchase Orders (from government agencies and educational organizations). Credit card orders are not charged until the order ships in most cases. The only exceptions are orders that are custom made such as custom graphics for canopies.  These orders are charged once the custom graphics order has been signed and approved by the customer and the items are being made. 

Do you charge sales tax? We are headquartered in Memphis, Tennessee and only residents of Tennessee pay a 9.25% sales tax. All orders shipped to addresses outside Tennessee are exempt from sales tax.

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Shipping & Order Status

Shipping Policies:  We try our best to get your item out as soon as possible.  Many items that we sell are in stock and ship within 24 hours of purchase. Most stock items ship at least within 1-2 business days, unless otherwise stated in the item description. Some items are shipped from warehouses at different locations.  Most of our warehouses ship items out within 2-3 business days but some items may take up to 10 business days depending on the warehouse.  We make every effort to ensure the fastest possible delivery.  Business days are Monday through Friday. If you need an item by a certain date, please contact us to verify shipping options to meet your needs.  We will be more than happy to try to get it to you by that date.

What is an address correction charge?

Incorrect shipping addresses (wrong house #, wrong zip, missing apartment #, etc) will incur a $6.00 charge for ground packages and $12.00 charge for air packages if correction is made after package has shipped. Incorrect addresses may also result in delayed delivery. Please double check your shipping address for accuracy.

This fee is charged to us by FedEx and UPS for incorrect addresses and will be billed to the credit card your order was placed with. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your understanding.

How do I know if my order has shipped?  Upon completion of your order, you will receive an email confirmation from us with the details of your purchase. Once shipped, you will receive a second email confirming that your order has shipped. Tracking information will also be included in that email so that you can easily track your package. For questions about tracking, please contact us at info@elitedeals.com and include your name and order number.

How do I cancel my order?  If you wish to cancel your order prior to delivery, please contact us immediately at info@elitedeals.com. Orders will be cancelled if items have not been shipped.  If items have been shipped, you must follow our standard return procedures.  Please see the returns section for further details on returning your product.  If you refuse delivery, we will refund the item cost minus any associated shipping fees.  If Free Shipping or Discounted Shipping was applied to the order, all of our shipping costs (inbound and outbound shipping charges) will be deducted from the refunded amount.

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Return Policy

What is your return policy?  Your satisfaction is our utmost priority.  We will do our best to satisfy your requirements. We offer a 30 Day Limited Money Back Guarantee return policy.  Any unused, resalable merchandise in original condition and in their original boxes or packages may be returned for exchange or refund within 30 days of the order date.  The returned item must be in the original box with all paperwork. The item must be unused and unopened. We will refund the product price only.  Inbound and outbound shipping costs will not be refunded.  Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost.  

If the item(s) have been used or tested in any way, it can be returned if in a re-sellable condition and within 30 days from date of purchase. It must be in its original box and all manuals, warranties, accessories and packing materials must be included. Any media product such as DVDs, CDs, or VHS tapes are not returnable if they have been opened. Any items that have been opened (excluding media) or used will incur a restocking charge of 15% of the item(s) price (Mosquito Magnet and all canopy items will incur a 20% restocking charge). All items which are shipped via freight will be charged a 15% restocking fee regardless if they have been opened or not. The customer will also incur the expense of all shipping charges, even if the order was sent with free or discounted shipping. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. Any returns shipped via freight collect to the return address will be refused and returned to shipper. We will not cover the return shipping fees.

Items that have been damaged due to the weather will not be covered under manufacturer's warranty and are not returnable at any time.

Custom orders are not returnable, including but not limited to Caravan Custom Canopies.  

How do I return an item?  For returns on items that are not damaged or defective, please contact a Customer Service Representative within 30 days of receipt of your merchandise via email at info@elitedeals.com.  Please include your order number and the reason for your return in your email. We will respond within 24 hours with a Return Authorization Number and instructions for returning the item to us.  All returns MUST have a Return Merchandise Authorization (RMA) Number.  All returns received without an RMA number will be shipped back at the customer's expense.

Damaged Items: If your shipment is received damaged, a claim must be made within 5 days of receipt - Please open your package and inspect upon receipt. If a package arrives damaged, save all packing materials and contact us immediately.  We will file a claim with the shipping company.   In most cases, the purchase price and the original shipping costs to the customer will be refunded to the original purchaser or we will send a replacement (whatever the customer decides).  If your order is shipped via freight, you must inspect all packages upon delivery.  If there is any damage, it is the customer's responsibility to report the damage to the driver at that time to ensure it will be covered under insurance.

Damaged/Defective Canopies:  If your canopy arrives damaged or defective, we will replace the parts that are damaged/defective, not the whole frame.  If the customer elects not to receive parts and to ship the unit back for a new replacement frame, they will incur all shipping fees.  

Missing Items: All orders must be inspected for missing items within 5 days of receipt - Please open your package and inspect upon receipt.  If a package arrives missing items, contact us immediately.  After 5 days, we are not responsible for missing items from order.

Defective Items: If an item is received via UPS or FedEx and found to be defective within 30 days of the purchase date, EliteDeals will send a replacement part at no expense to the customer. If the entire unit is defective, a replacement unit will be sent or a credit will be issued, whichever the customer chooses. If an item is shipped via freight and found to be defective within 30 days of the purchase date, EliteDeals will have the replacement part sent to the customer at no expense. If the customer does not want the replacement parts and simply wants to return the entire unit, they will be responsible for all shipping fees. We will not accept defective returns after 30 days of the purchase date. If it is outside the 30 days, the customer will need to contact the manufacturer directly for replacement items.

Undeliverable or Refused Shipments:  Undeliverable or Refused merchandise will be charged for the freight charges both ways.  

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Website Prices & Typographical Errors

Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may increase between the time you place it in your cart and the time you purchase it. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. 

EliteDeals.com strives to provide accurate information and pricing for each item. Despite our best efforts, a small number of the items on our website may be mispriced. In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, EliteDeals.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. EliteDeals.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, EliteDeals.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.

EliteDeals.com reserves the right to refuse a sale at any time for any reason.  

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EliteDeals.com Privacy Policy

EliteDeals.com is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and the order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

We will never sell, trade, or rent any customer or gift recipient e-mail address or personal information to any third party. Nor will we share this information with any third party except to the extent necessary to fulfill an order or when the outside party is strictly acting on our behalf with no independent right to use the information we provide. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to certain reputable third party vendors but these statistics will not include any identifying personal information. We may disclose personal information in the event that if we are required by law however. Accordingly, you authorize us to disclose any and all information about you to law enforcement or other governmental official as we deem necessary or appropriate with any investigation of fraud, intellectual property infringements, piracy, or other unlawful activity that is illegal and that may expose us to legal liability.

Our order form collects customer contact information such as name, address, e-mail address, telephone number, and credit card financial information needed to process and bill an order. We take numerous precautions to protect customer information and the sensitive information that is submitted to us is protected both online and offline.

The contact information is necessary to personalize and send information about orders to our customers, to fulfill and notify you of delivery, and to get in touch with you if necessary for customer service or questions about an order. We may also use customer information and the Internet Protocol (IP) address used to connect your computer to the Internet to improve the content of our site, to improve your shopping experience, and for marketing and promotional purposes.

We also collect contact information about gift recipients to ensure correct gift delivery. We may send special offers and information about new items or features to our valued customers and gift recipients from time to time. The recipient may always opt out of receiving future mailings.
Customers may join our mailing list by choosing to register on our home page or during the checkout process. You can contact us to unsubscribe and we will remove your name and e-mail address from any future mailings. A page of our site is forwarded to the specified e-mail recipient only when you use the Refer-a-Friend feature on our site.

EliteDeals.com does not use cookies to track customer movement on our site. However, Yahoo! uses cookies to facilitate the checkout process. Please see the Yahoo! Privacy Policy. You may still make purchases at our site if you have set your browser to disable cookies but functionality may be limited.

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Security

EliteDeals.com is hosted by Yahoo! Store on its secure servers and our orders are processed using their shopping cart. Our checkout process uses industry standard SSL (Secure Socket Layer) technology to encrypt and scramble all personal information including your name, address, and credit card information so that it may not be read by others as it travels over the Internet. Secure Socket Layer encryption is employed during checkout when the URL in browsers, such as Microsoft Internet Explorer and Netscape Navigator, changes from "http" to "https". The "s" indicates that you are in a secure area. Your browser may also show a pop-up window when you are here.

For your security, we authorize your credit card after we obtain confirmation that your card is a valid number and has not been reported lost or stolen. We also verify that the "Bill To" address matches the address on the credit card used. It is not uncommon for a request for credit card authorization to fail at times. We will contact you if we experience such difficulties and you may wish to provide another credit card.

Email is not encrypted so please do not transmit your credit card number via e-mail.

Under the Fair Credit Billing Act, the maximum amount that your bank can require you pay for any fraudulent charge on your credit card is up to $50. Notify your credit card company immediately should you ever suspect a fraudulent charge on your credit card as you would for any other unauthorized charge.

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Top Reasons to Buy from EliteDeals.com

1.  Free Shipping & No Sales Tax!  At EliteDeals.com, all orders over $99 are shipped free to the continental US (lower 48 states only - excludes AK, HI, and Canada) and you pay NO sales tax unless your order is being shipped to the state of Tennessee.

2. Reputable 
We are proud members of Yahoo!  Shopping network and have achieved the highest rating possible.  It is the five-star Top Service rating.

We have been in business for over 5 years and are growing rapidly.  We have thousands of previous customers and have an approval rating over 99%.  Please take an opportunity to read our feedback from previous customers.  We believe it will reflect our previous customer's satisfaction and the quality of your future purchase. 

3. Better Business Bureau
We are proud members of the Better Business Bureau.  Click the BBB emblem for information about our flawless record.

4. Privacy
We respect your privacy. We do not sell our customer information to any other company. We do not send out junk mails or email spams to our customers.

5. Secure Transaction
We utilize Secure Sockets Layer (SSL) encryption protocol. SSL protects customer information such as credit card numbers, names, and addresses during the exchange between your computer and our server.  All credit card transactions are processed through our SSL secure server.  You'll know the information is protected if the closed-lock symbol pops into view in the lower right- or left-hand corner of your screen while you are checking out.  You can also verify secure pages by checking the address or URL listed on the location bar.  If you spot an "s" after the "http" at the beginning of the address, you know that you're browsing in a secure environment.

We want to assure you that every purchase you make is a secure transaction. Once you are finished shopping and move on to our "checkout" area, you will be transferred to our secure server, which will encode your credit card information and deliver it only to us.

6. 110% Best Price Policy

For further details, please read our full Policies & Procedures.

7. 30-Day Money-Back Guarantee
We want you to be completely satisfied with every item that you purchase online from EliteDeals.com. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of the order date for a full refund of the purchase price, minus the shipping & handling fees.  Please read our Return Policy for more information.  (Any "Free Shipping" item returned will have the outbound freight charge deducted from the total return.)

For further details, please read our full Policies & Procedures.